Privacy Policy

What We Collect

Information you give us: your name, email address, phone number, billing and shipping addresses, account details, order history, buylist submissions, and anything you send us through our contact form or by email.
Identity verification: if we need to confirm your identity before processing an order, the ID or other documents you send us for that purpose.
Payment information: payments are processed by our payment providers. We do not store your full card number.
Information collected automatically: when you visit our site, we and our service providers collect information such as your device and browser type, IP address, pages viewed and items added to your cart, using cookies and similar technologies.

How We Use Your Information

To process, ship and keep you updated on your orders, pre-orders and store pick-ups.
To review and pay out buylist submissions.
To manage your account, store credit and wishlist.
To answer your questions and provide customer support.
To run contests and events you enter, and to contact winners.
To verify your identity when needed, and to prevent fraud and keep our site secure.
To understand how our site is used so we can improve it.
To send newsletters, but only if you've signed up for them.

Emails & Newsletters

We'll always send you emails about your orders, such as confirmations and shipping updates. We only send newsletters about promotions, new releases and store announcements if you've signed up for them yourself. We never add you to our mailing list just because you placed an order.

Every marketing email includes an unsubscribe link, and you can opt out at any time.

Cookies

Our site uses cookies, small files stored by your browser, to keep items in your cart, keep you signed in, remember your preferences and understand how the site is used. Some cookies are set by our e-commerce platform and other service providers.

You can block or delete cookies in your browser settings, but parts of the site, such as the cart and checkout, may not work properly without them.

Who We Share It With

We do not sell, trade or rent your personal information. We share it only with service providers who help us run our business, and only as needed for them to do so. These include our e-commerce platform, payment processors, shipping carriers, inventory and buylist software, and email service.

We may also disclose information when we believe in good faith that it's reasonably necessary to comply with the law, enforce our Terms & Conditions, or protect the rights, property or safety of House of Cards, our customers or others.

Some of our service providers may store or process information outside of Canada, where it may be subject to the laws of those countries.

How We Protect It

Our site and checkout use encrypted (SSL/TLS) connections, and access to customer information is limited to the people and services who need it. We keep personal information only as long as we need it for the purposes above, or as required by law.

Your Choices & Rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any records we're required to keep. You can also withdraw your consent to marketing at any time.

To make a request, email info@houseofcards.ca.

Changes to This Policy

We may update this policy from time to time. When we do, we'll post the updated version on this page.