Store Policies

Returns & Condition Guarantee

TCG Singles

Because card prices change with the market, we can't accept returns on TCG singles. We do guarantee the condition of every card we sell. If you're unhappy with the condition of a card, email us at sales@houseofcards.ca and we'll make it right.

Sealed Products & Accessories

Most new, unopened items sold and fulfilled by House of Cards can be returned within 30 days of delivery for a full refund in store credit. Items must be sealed in their original packaging and returned with a receipt. No cash or debit refunds on any products.

If the return is a result of our error (for example, you received an incorrect or defective item), we'll cover the return shipping.

Pre-Orders

Orders containing pre-order products are held until every item in the order has been released and arrived. If you want in-stock items sooner, please place them in a separate order.

Pre-orders can be subject to allocation from our distributors. If quantities become limited, we fill pre-orders in the order they were received.

Cancelling a pre-order incurs a 10% processing fee. No exceptions.

Shipping

We ship within Canada and to the United States. Orders to the United States can contain TCG singles only. Orders placed to any other country will be cancelled and refunded.

Estimated Delivery Times

• Standard (Canada): 3–15 business days. No insurance or tracking. TCG singles only.*
• Expedited (Canada): 2–9 business days. Insured and tracked.
• USA Letter-Post: 4–8 business days. No insurance or tracking. TCG singles only.*
• USA Expedited Letter-Post: 2–3 business days. Insured and tracked.

*We're not responsible for lost or damaged orders when an uninsured delivery method is chosen.

Store Pick-Up & Transfers

Online orders are fulfilled from our Abbotsford store. If you choose pick-up at our Cloverdale store, your order is transferred from Abbotsford within 1–5 business days. We'll let you know when it's ready.

Quantity & Order Adjustments

We reserve the right to adjust the quantities on any order. These decisions are made case by case, and we'll notify you of any changes. This includes, but isn't limited to, "buyouts" and other situations involving high-demand products. Orders that appear to be for resale may also be adjusted.

Counterfeits

We check incoming cards against industry standards to keep counterfeits out of our community.

In line with the counterfeit policy set by Wizards of the Coast (5.K) and other publishers, any item we determine to be counterfeit will be destroyed and not returned, so it can't re-enter circulation. Counterfeit items submitted as part of a buylist will not be returned, and no compensation will be provided.

House of Cards reserves the right to notify authorities, issue warnings, or suspend or ban individuals from our stores and online communities. Knowingly trying to sell us counterfeit cards is a breach of our store policies.